Text Messaging Terms and Conditions and Privacy Notice

Relate Counseling respects your privacy. By opting in to our SMS messaging service, you agree to the following terms regarding how we handle your data.

  • Data Collection: We will collect your name, email address and mobile number when you sign up for SMS updates. The information will be collected via the website contact form.
  • Data Usage: We use your data solely for helping you make appointments and for sending appointment reminders.
  • Data Security: We protect your data on a secure HIPAA compliant platform to prevent unauthorized access.
  • Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time. 
  • MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited data plan.
  • Message Frequency: Users will receive messages no more than once a week or as needed for appointment reminders.
  • Contact Relate Counseling at (404) 267-1517 or [email protected] for HELP or to STOP receiving messages.
  • Opt-Out: You can opt out of the SMS list any time by texting or replying STOP to (404) 267-1517. After opting out, you will receive a final SMS to confirm you are unsubscribed and we will remove you from our list within 24 hours.
  • CUSTOMER INFORMATION IS NEVER SHARED with third parties/affiliates for marketing/promotional purposes or for any other reason.
  • Text HELP to (404) 267-1517 for additional assistance. We are here to help you.

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Please do not submit any Protected Health Information (PHI).